To request an exchange, please contact our Customer Service team via WhatsApp at 00971568568167. A team member will assist you with the exchange details. An item can be exchanged if it has not been used, opened, altered, or tampered with in any way that renders it unusable by another user.

No, iKKiU items cannot be returned for a refund. However, they can be exchanged for an item of similar or greater value within 7 days of the original purchase, subject to availability.

Yes, you can cancel your order within 3 hours of placing it. To cancel, contact our Customer Service team via WhatsApp at 00971568568167. A team member will assist you with the cancellation details.

For COD payments, no costs are incurred. For card payments, the amount will be refunded to your card within 1-2 weeks, depending on your bank’s processing time. Note that cancellations cannot be made upon or after delivery.

As of August 2023, iKKiU ships to any location within the United Arab Emirates. Plans to expand shipping to other countries will be reflected in future policy updates.

Customers can choose between same-day or next-day delivery, carried out by a third party approved by iKKiU.

iKKiU offers a 100% Free Delivery service within the UAE. All shipping costs and charges are borne by iKKiU.